Your notice period is three calendar months. Your final termination must be in writing and can be sent by letter or email.
ViveLaCar Wien GmbH
Gumpendorfer Straße 19-21/ Stiege2/ 2. Halbgeschoß
AVAILABILITY OF CARS
Your car is usually available immediately. If you pick up your subscription car yourself, the car can be made available within 7 working days. If you choose the option of vehicle delivery, the handover can be extended by up to 5 working days.
The ViveLaCar partner will inform you immediately about the availability of the booked vehicle and agree on a handover date and place with you. Unless otherwise agreed in the booking agreement, you can collect the vehicle from your authorized dealer at your own expense at the agreed delivery point. The vehicle can be picked up up to a maximum of 4 weeks after booking the vehicle. If you cannot or do not want to pick up your car yourself, we will be happy to deliver it to a location of your choice. We charge a one-time fee of 199,00 EUR for vehicle deliveries throughout Austria. Special offer: right now, it's just for an 1.00 EUR.
The following is very important for both delivery and collection of the vehicle: Please have your valid ID and driving license with you!
These documents are checked during the handover process. If this test is not possible or if it fails for other reasons, your subscription car cannot be handed over to you. Your car is filled or charged (in the case of electric vehicles) at least enough that you can drive 100 km. While the vehicle is being picked up, an expert employee of the ViveLaCar partner will examine your future subscription car and log any damage and the completeness of the safety accessories. Please pay attention to any visual defects yourself. To avoid misunderstandings, these are documented with images.
At the end of your contract period, you arrange an appointment via ViveLaCar for the return of your car. Unless otherwise agreed when you made your booking, you will return your car independently, just as you picked it up. You have a buffer of 5 working days for the return. This means that after the end of the contract period, you still have 5 working days to return your subscription vehicle to your ViveLaCar partner. If you need to collect your subscription car, please contact our service department at email@example.com.
Your subscription car must be cleaned inside and out when you hand it over. If it has any previously unknown damage or defects, you must report them when you return it. As a general rule, don't worry about signs of use that are commensurate with the age and mileage of the vehicle. There are no additional costs for these signs of use. When taking back the vehicle, the ViveLaCar partner will again write a protocol that both of you will sign if both parties agree. Please also note that, if applicable, each damage will be assessed and dealt with individually. Here you will find all the information about a fair vehicle return.
CHANGES IN PERSONAL DATA
We ask you to notify us immediately of any changes to your personal data (name, address, bank details), your employer or a significant deterioration in your income.