In the event of an accident, please proceed as follows:

  1. Immediately inform the police in the following cases:
    1. A third party is involved in the accident (e.g. a rear-end collision, breach of the right-of-way rule)
    2. Damage was caused by a third party without you being on site or involved yourself (e.g. your car was hit by a third party in a car park without notifying you)
  2. Please fill in the european accident report.
  3. Report the damage by email to support@vivelacar.at or call us on +43 1 3618139 - 13.
  4. You will then receive a claim reference number from us.
  5. Please locate the dealer as indicated by our ViveLaCar subscription service colleague.
  6. We take care of everything else with the insurance and the ViveLaCar subscription partner.


A third party damaged by you can contact our insurance partner directly at support@vivelacar.at or call us on +43 1 3618139 - 13.

Please make sure that they know the license plate number of your vehicle.